Returns and Exchanges

We have partnered with Redo to provide customers a seamless return experience with automatic labels and package protection. You can initiate a return through our returns portal, with or without Redo coverage.

Refunds to the original payment method are only available within 14 days of delivery.

• With Redo coverage: Exchanges and returns for store credit are free. Refunds have a $6.95 label fee deducted from the refund.
• Without Redo coverage: Refunds have a 3% fee plus the return shipping label cost deducted from the refund.

Without Redo coverage, the shipping label fee for exchanges and store credit is the cost of the label.

Redo coverage fees and original shipping charges are non-refundable.

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like. Follow the return instructions in the Returns Center. Refunds are only available within 14 days of delivery; exchanges and store credit keep their 30-day window from the purchase date. Our address is 4001 W 34th St N, Sioux Falls, SD 57107.

Refunds to the original payment method are only available within 14 days of delivery.

Exchanges and store credit remain available within 30 days of purchase. After the 14-day refund window, you can choose an exchange or store credit within that 30-day window.

For exchanges and store credit, send back and postmark your return package within 30 days of purchase.

Returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact.

Once you initiate your return through our Returns Center, you will receive step-by-step instructions and a return shipping label, which will also be sent to your email.

• With Redo coverage: Exchanges and returns for store credit are free. Refunds have a $6.95 label fee deducted from the refund.
• Without Redo coverage: Refunds have a 3% fee plus the return shipping label cost deducted from the refund.

Without Redo coverage, the return label cost for exchanges and store credit is your responsibility.

You will receive store credit for your return once your local courier scans the return package.

You will receive your store credit via email in the form of a gift card and can be used to make a future purchase.

We offer exchanges for eligible U.S. orders within 30 days of purchase. Exchanges are free with Redo coverage. You can exchange for a different size or new product.

You must use the shipping label we provide (See " How do I start a return or exchange?" section for details), then send back and postmark the package within 30 days from the purchase date.

We ship exchanges once your local courier scans the package of the items you are sending back - even before we receive your original order.

Earrings, hair accessories, undergarments, hosiery, face masks, hair tools, anything marked "final sale", or any product with the sanitary tags removed are nonreturnable. 

Refunds to the original payment method are only available within 14 days of delivery.

• With Redo coverage: Exchanges and returns for store credit are free. Refunds have a $6.95 label fee deducted from the refund.
• Without Redo coverage: Refunds have a 3% fee plus the return shipping label cost deducted from the refund.

Items from our Sale Collection can be returned under the same return windows and Redo coverage fee rules, unless marked final sale. Final sale items are nonreturnable.

After starting your return, select ‘item is damaged’ under ‘reason for return’, and proceed through the return process, or message us here.

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the return process, or message us here.

Please contact your local carrier if your package is lost or stolen. We will help coordinate with the carrier if they are unable to find the package. Please message us after you check your local post office.

We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Any packages returned to us as non-deliverable will be issued store credit for the order amount less any shipping fees.

To make a return, please visit our Returns Center and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.

Refunds to the original payment method are only available within 14 days of delivery.

The same Redo coverage and refund fee rules apply.

Exchanges and store credit remain available within 30 days of purchase. After the 14-day refund window, you can choose an exchange or store credit within that 30-day window.

Your payment plan is managed directly through Sezzle or Afterpay; contact your payment provider with questions about your installments.

Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.

We are not responsible for any items returned to us that are not Wild Oak Boutique products. Non boutique items sent to us by mistake will not be held or returned, and will be donated accordingly. Thank you for your understanding.